Support Services Assistant
Part-time, permanent 20 hours a week, Central Wellington
WWF-New Zealand is seeking an enthusiastic and reliable person with excellent customer service skills, database entry skills and an eye for detail to join our small fundraising and operations team and help represent the organization positively to WWF supporters, callers and visitors. This role will help us achieve our mission:
A world where people live in harmony with nature – ‘kia noho ngatahi te tangata ki nga kura taiao’.
Do you want to make a difference and help protect the environment? Do you thrive working in a team? Do you have a passion for customer service and donor care? Do you have experience in data processing? Are you interested in working for the world's largest and most experienced independent conservation organisation? If so, we want to hear from you.
WWF-New Zealand is looking to recruit a new Support Services Assistant to join our small Fundraising & Operations team. The support services staff member will work to ensure WWF’s supporters receive a high level of customer/donor care which will include: answering the phone, responding to donor enquiries, opening the mail, processing donations and merchandise sales, data processing and assisting with other duties when there is a heavy workload.
Over the next five years the small support services unit will make a vital contribution to the growth and development of WWF-New Zealand’s fundraising programme, through the provision of excellent customer services and support for WWF staff based in the Wellington national office.
The position is a part-time (20 hours) permanent role and is based in WWF’s office in Wellington.
The successful applicant will need to have: experience in database entry; experience in customer service and a pleasant telephone manner; a high level of attention to detail, accuracy with data entry and figures; high level efficiency, timeliness self motivation and
self direction; positive interpersonal skills and good oral and written communications.
The following is highly desirable: proven competence and a working knowledge of IT office applications; general office administration skills including mail and banking procedures; work experience in a not for profit, values based organization; general experience in merchandising operations and stock take.
Personal attributes required include: a commitment to WWF’s values; a commitment to and interest in working in a small team; a calm manner and the ability to manage workload with ongoing interruptions; a strong commitment to a customer service focus; a commitment to the recognition of Equal Employment Opportunities principles and the Treaty of Waitangi; a commitment to professionalism and excellence.
If this sounds like you, please email your CV and cover letter as a single document by midnight Sunday 5th July 2015 to Linda Walsh: firstname.lastname@example.org.
More details about the role can be found in the position description on the right.
Applications are welcome from New Zealand residents and those holding a current New Zealand work visa.